Cristina Mendez, LCSW (469)387-6039


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Do you take insurance?

I am contracted with some insurance panels. Please keep in mind that in order to use your insurance, I will have to give you a mental health diagnosis that will become part of your permanent medical record.

Please also note that some health insurance plans do not include coverage for mental health benefits and some do not include coverage for certain services (such as marital counseling).


Self Pay Options?

Most of my services are usually covered as part of out-of-network benefits. If you would like to access your out-of-network benefits, I can provide you with a Statement for Reimbursement form (also called a Superbill) for you to submit directly to your insurance company for partial reimbursement.

Will make every effort to provide services to persons regardless of the level of their financial resources. I waive a portion of the standard fee, for those who are self-paying for their services (not using insurance).


Payment:

Accept all major credit cards, HSA cards and payment is due in full at the start of each session.


What to Expect?

The primary goal for the first session is for me to listen to your concerns and for both of us to determine if working together would be a good fit. Based on the information you provide, I will make recommendations for the focus, frequency and length of counseling.The strategies and approach used during counseling will be determined by your specific goals. 

Examples of goals in counseling may be:

  • Decrease feelings of anxiety and unwanted thoughts or behaviors.
  • Increase self-acceptance and self-confidence
  • Create and establish healthy boundaries in relationships
  • Increase ability to communicate in a healthy way
  • Explore and heal underlying issues
  • Grow spiritually

Counseling continues until you believe you have met your goals for the time being. No matter what brings you to counseling, most people walk away feeling more secure, free and supported as a result.


Social Media Policy

We always welcome communication from our clients but due to both HIPAA regulations and our professional ethics, we will decline any requests for connection on non-company social media (such as Facebook, Linkedin, Twitter, etc.).  Thank you for understanding our commitment to provide the highest quality and ethical care.


In Case of EMERGENCY!:

We are not a crisis center and are not on call. If you are in crisis or have suicidal thoughts please call 911 or 

The North Texas Suicide and Crisis hotline at (214) 828-1000 or (800) 273-8255.

You can also text “CONNECT” to 741741 anytime to reach trained, caring volunteers at the National Crisis Text Line.